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Best Practice Training & Development
Best Practice group of people training

Level 3 Certificate in Principles of Customer Service

81% of customers would be willing to pay more in order to receive superior customer service.

The role of customer service is becoming more and more vital to a successful business. This qualification will push you that level further in meeting the demands of the customer and developing and improving in a customer service role.

After successfully completing the course, you will receive a nationally recognised qualification in this subject area which can enhance your CV and boost career prospects and opportunities.

  • Qualification gained: NCFE Level 3 Certificate
  • Place of study: Learn at work or home
  • Type of course: Online distance learning course
  • Course duration: 10 to 16 weeks.

Full tutor and customer service support will be provided throughout the course.

What you will learn

This course is split into 7 manageable units:

Unit 1: Understand the customer service environment

Unit 2: Principles of business

Unit 3: Understand how to resolve customers' problems and complaints

Unit 4: Understand customers and customer retention

Unit 5: Understand how to monitor customer service interactions and feedback

Unit 6: Understand how knowledge resources and service partnerships are used to support customer service delivery

Unit 7: Understand equality, diversity and inclusion in the workplace


  • A flexible distance learning course
  • Gain a nationally recognised qualification
  • Improve your skills and career opportunities
  • Study online - either at work or at home
  • Study at your own pace - whenever it suits you
  • We will assign a personal tutor to give you the support you need