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Level 3 Certificate in Principles of Customer Service

81% of customers would be willing to pay more in order to receive superior customer service.

The role of customer service is becoming more and more vital to a successful business. This qualification will push you that level further in meeting the demands of the customer and developing and improving in a customer service role.

After successfully completing the course, you will receive a nationally recognised qualification in this subject area which can enhance your CV and boost career prospects and opportunities.

Full tutor and customer service support will be provided throughout the course.

What you will learn

This course is split into 7 manageable units:

Unit 1: Understand the customer service environment

Unit 2: Principles of business

Unit 3: Understand how to resolve customers' problems and complaints

Unit 4: Understand customers and customer retention

Unit 5: Understand how to monitor customer service interactions and feedback

Unit 6: Understand how knowledge resources and service partnerships are used to support customer service delivery

Unit 7: Understand equality, diversity and inclusion in the workplace


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