Short courses in Leadership and Management
Everything is flexible.
Just tell us about the issues you face and how you want things to improve – and we'll work with you to design a programme that's exactly right for you!
Course content may include:
- Understanding management and leadership
- Developing a balanced leadership style
- Understand the behaviours of a good leader
- Effectively motivate team members
- Appraisal and one-to-ones
- Team briefing skills
- Coaching and mentoring your team
- Performance management
- Setting objectives
- Monitoring performance
- Giving effective feedback
- Dealing with performance shortfalls
- Building a high-performance team
- Problem solving and decision-making
- Managing and evaluating change
- Dealing with conflict
- Managing customer expectations
- Handling customer complaints
- Continual improvement in service delivery
Just click on the button below and we'll contact you to arrange a confidential discussion.