Short courses in Sales and Telesales

Everything is flexible.

Just tell us about the issues you face and how you want things to improve – and we'll work with you to design a programme that's exactly right for you!

Course content may include:

• Understanding customer psychology
• Understanding the buying process
• Principles of selling
• Customer needs and wants
• Knowing your unique sales proposition
• Communicating features and benefits
• Knowing your customers
• Building rapport
• Successful telephone selling
• Establishing customer needs
• Questioning and listening
• Qualifying customer intent
• Dealing with customer objections
• The stages of negotiation
• Enhance overall sales performance
• Cross-selling and up-selling
• Closing and gaining commitment