Best Practice

Transforming Skills, careers and lives.


"The BTECs are the highlight of the programme as we are the first direct bank to offer these qualifications to its staff. "Best Practice has and is still delivering the service and care that we here at ING Direct value, which has made Best Practice a fantastic choice for our NVQ/BTEC provider."

Head of HR, ING Direct

"Please accept our huge thanks for delivering such a professional and seamless service in Communication Skills for our Service Controllers. Your trainer dealt brilliantly with the diverse roles and experience levels of all our participants."

Linde Material Handling

"The Best Practice programme is a business-wide initiative that helps us enhance customer value. The programme is successful in building leadership skills and helping achieve a more structured approach to managing change. It ensures that our managers look closely at the issues, consider all options, and deliver successful outcomes for our customers and the business.

"We are very pleased that we selected Best Practice for this work - they have become a trusted partner."

National Grid

"We have been delighted to work with Best Practice over the past few years for the delivery of our NVQ programme and customer focused training across the UK.

"Best Practice and their staff have always proved reliable, creative and solution driven. They have always delivered above expectation and requirements."


"An invaluable NVQ programme for our Emergency Medical Dispatchers and Call Handlers. The time spent on the courses has provided new skills and renewed confidence among my team. I look forward to enlisting your services for the next stages."

London Ambulance Service

"I’m absolutely delighted with the results of the training programmes and thanks to the efforts from all involved, we have exceeded our set objectives. This year’s customer satisfaction results have also increased and now sit at 92% of customers feeling satisfied or extremely satisfied."

The Pensions Regulator

"Best Practice assessors have worked closely with our staff, providing excellent help and support in a professional and compassionate manner. I would recommend Best Practice to any employer considering using external learning."

Royal Air Force

"We have been working with Best Practice to rollout nationally recognised NVQ Qualifications to our National Service Centre. The feedback and support available from your office, assessors and the information on the website was invaluable. The communication and planning has also been excellent throughout."

NHS Professionals

"We have used Best Practice for our latest NVQ Level 2 Qualification in Contact Centre Operations. The sense of achievement, has without doubt had a positive effect on our staff, along with our internal development programmes; the standard of service being offered to our customers has been significantly increased."

Dial a Cab

"Our reputation is paramount to the success of our business; Best Practice not only understands this but works with us to continually raise the bar, exceeding our expectations at every stage. We enjoy working with Best Practice and look forward to the continued development of our business and staff through working with them."

Cambridge University Press

"I'd like to thank you for the recent workshop you delivered. My teams have all come back to me full of praise for her enthusiasm and presentation methods. It was described to me as "banging", "the best course I’ve attended", "I thought I knew it all but realise I didn't."

Jobcentre Plus

"After investigating several options, we selected the combined NVQ and BTEC programme via Best Practice. The fact that study is done in the workplace through a programme of ongoing assessment is a big plus point.

"Getting these qualifications can be a big boost to motivation and self-perception. It's also good news for Parcelforce Worldwide because it means we are refining existing skills as well as learning new ones - a real quality stamp for the service the contact centre teams offer."